Privacy Policy

When you contact us through our website, by phone at (855) 948-0345, or by email, we collect the information you give us. That includes your name, phone number, email address, project address, and details about the work you want done.

If you visit our website, we automatically collect some technical information. This includes your IP address, browser type, device type, pages you view, and the time you spend on each page. We use this to understand how people find and use our site.

When you hire us, we may collect additional details needed to complete your project, such as billing information, insurance details for larger jobs, and any permits or documentation required by your local municipality.

We use your contact information to respond to your inquiries, schedule estimates, and keep you updated on your project. If you've asked us to, we'll send you occasional updates about our services or seasonal maintenance tips.

We use technical data from our website to improve how it works, make it easier to find what you need, and fix any issues that come up. We also use it to keep our site secure and prevent spam or abuse.

We do not sell your personal information to anyone. We only use it to run our business and serve you better.

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (855) 948-0345 to get the information you need.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them) to improve your experience.

We use third-party analytics tools, like Google Analytics, to help us understand how visitors use our site. These tools collect information such as how you arrived at our site, which pages you visit, and how long you stay. This data is aggregated and doesn't identify you personally.

We may also use third-party tools for scheduling, customer relationship management, and payment processing. These providers have their own privacy policies, and we encourage you to review them if you have questions.

We only work with third-party providers who agree to protect your information and use it only for the services they provide to us.

We share your information only when it's necessary to complete your project or run our business. That includes sharing details with subcontractors, suppliers, and permit offices when required for your job.

We may also share information with service providers who help us with billing, scheduling, or website hosting. These companies are contractually obligated to keep your information confidential and use it only for the services they provide to us.

If we're ever required by law to share information, such as in response to a court order or subpoena, we'll do so. We'll also share information if we believe it's necessary to protect the safety, rights, or property of SpanForge Pro, our customers, or the public.

We keep your personal information for as long as we need it to provide services to you, comply with legal requirements, and resolve any disputes. For project records, we typically keep information for at least four years after the project is complete, which aligns with how long we've been in business and standard industry practices.

When we no longer need your information, we securely delete or anonymize it. If you'd like us to delete your information sooner, you can contact us using the details at the bottom of this page, and we'll honor your request as long as we're not required to keep it for legal or accounting reasons.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include using secure servers, encrypting sensitive data, and limiting access to your information to only those team members who need it to do their jobs.

No method of transmission over the internet or electronic storage is 100% secure, but we work hard to keep your information safe. If you have concerns about the security of your data, please contact us.

You have the right to ask us what personal information we have about you, and to request a copy of it. You can also ask us to correct any inaccurate information or delete it, subject to certain legal exceptions.

If you've signed up for marketing emails, you can opt out at any time by clicking the unsubscribe link in the email or by calling us at (855) 948-0345. We'll process your request promptly.

To exercise any of these rights, please contact us using the information at the bottom of this page. We may need to verify your identity before we can fulfill your request.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the updated policy on this page and change the effective date at the top.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website or services after we post changes means you accept the updated policy.